Customer Service Representative - State Farm Agent Team Member
Full Time • Natchez - MS
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my State Farm agency in 2005 and have built a close-knit team of five, with room and plans to grow. From the beginning, my goal has been to create a positive, supportive environment where people can build long-term careers while serving our community well.
I opened my State Farm agency in 2005 and have built a close-knit team of five, with room and plans to grow. From the beginning, my goal has been to create a positive, supportive environment where people can build long-term careers while serving our community well.
I’m a graduate of the University of Louisiana with a Bachelor of Business Administration. Community involvement is something I genuinely value, and I stay actively engaged in local charitable efforts. Giving back isn’t just something I do personally, it’s something I encourage within our team as well.
We offer health and life insurance benefits, paid vacation and sick time, and a well-stocked break room filled with snacks and soft drinks. We work hard, but we also believe in taking care of our people and keeping the office an enjoyable place to be every day.
Our culture is supportive and relationship-driven. We’re not a corporate call-center environment - we’re a local agency that focuses on building real, lasting relationships with both our customers and our team. We value integrity, reliability, a strong work ethic, and a positive attitude. We look for people who are coachable, motivated, and enjoy helping others.
If you’re looking for a place where you’ll be respected, supported, and challenged to grow—both personally and professionally—this could be a great fit for you.
ROLE DESCRIPTION:
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Stuart Heflin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Natchez, MS and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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